Avon New Ambassador First Steps and FAQ


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Avon New Ambassador First Steps and FAQ

You’ve just become an Avon Ambassador and you’re wondering what to do first, and you have a lot of questions. Get first steps to take and answers to the most common questions asked by new Ambassadors.

Welcome to Avon and the Sunrise Beauty Team if this is your first time visiting our team page please click over the welcome page for just a moment 

Not yet an Avon Ambassador?  Click here to join our team today!

First Steps

1. Start Your Avon Training

Let’s get you set up to start shopping, and sharing on the New Ambassador Welcome Page. You’ll also find information about earnings and getting paid, products, the Avon community, digital tools, incentives and more. 

You’ll also want to visit the Avon YouTube Channel for even more product and sales training. Click on playlists to see the videos organized by topics so you can easily find what you’re most interested in. 

I recommend starting with the Getting Started With Avon Playlist. It has several short videos (under 5 minutes) with tips to get your business off to a strong start.

Be sure to bookmark both pages so you can easily pop in when you have a few minutes.

2. Share Your Online Store

Got to Avon.com –> Click on My Store at the top of the screen (on mobile swipe the headers to the left) then click the share link to choose how you would like to share or copy the link. You can then paste the link in text, email or social post

Encourage potential customers to click on the Digital Brochure for an online version of the paper brochure enhanced with with videos, tutorials and a tool to try on makeup looks virtually.

Printed Brochures are also available for you to share in person with customers. You can add those to your Shopping Bag before you check out on Avon.com

3. Get Found by Customers and Recruits

If you would like your online store to be found by new customers, and for visitors to your online store to be able to sign up as an Ambassador under you, you will want to go into your profile and opt-in to the Find an Ambassador search

To opt-in, sign into Avon.com, then click where it says “Hi YourName” at the top of the page, then click on my profile and scroll down under preferences to Let Customers & Recruits find me Online to set your preferences.

4. Connect with your Avon community

Check out @avoninsider on Instagram and the Avon North America Ambassadors Facebook page for trainings and new updates. It’s a great place to connect!

You can also connect with the Sunrise Beauty Team by joining our private group on Facebook

 Contact me any time with any questions.

New Avon Ambassadors FAQs

How do I share the Digital Brochure?

Go to Avon.com and click on Digital Brochure. Choose the way you would like to share the link and click on that share icon under the brochure. The option to share by text will only be available on mobile devices. You can also copy the link and paste that anywhere you would like to share it.

How do I order paper brochures?

The easiest way to add brochures to your order is when you are in the shopping bag. Click Add Brochures to expand the options and add to your order. Be sure to order your brochures two campaigns out so you will be ready to sell the next campaign right after placing your order instead of waiting for your shipment to arrive. If you are placing your bulk order on the same day every campaign, that gives you the full two weeks to share each brochure and collect orders.

How do I place an order?

To place your Ambassador order go to Avon.com. You have a few options for how to shop. You can choose to order by item number or product name, shop the digital brochure, browse products by category or search for what you’re interested in. Once you’ve added all of the items you and your customers want you can proceed to your shopping bag by clicking on the bag icon at the top of the page to pay for and submit your order.

How will my customers get their products?

There are basically two ways that customers get their products

  1. Order through your online store, pay Avon directly and the products ship from Avon to the customer
  2. Order through you and pay you for the order. You then place the order as part of your Ambassador order and deliver to the customer when it arrives.

Click HERE for more tips about customer orders and shipping.

How do customers pay for their order?

For customers that are shopping for direct delivery on your online store they will pay Avon directly. For customers that you will be delivering to you will collect payment for the full brochure price on the products, sales tax and any order processing charge you want to add (most reps charge $1-3 per order). 

Most ambassadors accept cash, or payment through one or more of the convenient digital payment options like PayPay, Venmo or Zelle.  You can also use some of these services to accept payments by credit or debit card.  There can be a small fee for using some of these services, so be sure you know what those are before you use a service. A small number of ambassadors also accept checks, but I only recommend taking checks from customers you know and trust. Checks should be made out to you so you can deposit them in your account or cash them at the customers bank.

When should I place my order?

Anytime that works well for you. I do highly recommend combining your personal order, supply order and any customer orders into a single order for the campaign to save on shipping costs. You can view the Campaign Calendar that shows what days each campaign can be ordered from on Avon.com under Manage Business.

How often should I order?

As often as you would like, but you’ll probably want to order at least once a campaign to get any new products you’d like to try, keep your paper brochures current if you’re using them, and cut down on customer wait time for your face to face customers. Placing customer orders all together once a campaign or once a week will save on shipping costs.

How long will it take for my order to arrive?

Orders ship from our warehouse in Ohio 2-3 business days from when you place your order and the shipping time will depend on your distance from the warehouse. Transit time is typically 2-6 days.

Why do I want to add customers to my address book on Avon.com?

When you add customers to your address book, or they register themselves through your online store, Avon will automatically send them emails with the latest products and special offers plus our Beauty Insider newsletter with beauty tips and the latest news from Avon.

How do I learn more about the products?
  1. Visit the product pages on Avon.com. Each product page has detailed information about each product. Some product pages even have a Snapshot of great things to know about the product.
  2. Avon’s YouTube Channel features Campaign Connections with quick overviews of new products along with tips on selling them, and Masterclasses with more in depth training on different categories of products.
  3. The What’s New flyer can be found in your order, or on the Digital Brochure page on Avon.com. It features Ambassador exclusive offers and will often have detailed info on new products.
How does someone join my Avon Team?

When you have someone who would like to become and Avon Ambassador, have them visit your online store and click Become an Ambassador at the top of the page. They should make sure they see your name listed as their mentor before completing the enrollment.

How do I get paid?

How you get paid will depend on if your customer is ordering direct from Avon or if you are delivering the order to them.

  • For customers who order through your online, those earnings will credit to your account shortly after the customer’s order ships, they will then transfer at the end of the day to AvonWallet. The first time you have earnings transferred to AvonWallet you will get an email with instructions for setting up your AvonWallet account. Once you have set up the account you can transfer fund to a debit card, your checking account, or your paypal account.
  • For orders that you are delivering to the customer you will also collect payment from them using one of the methods listed above. When you place your order Avon will deduct your commission from the amount that you pay for the order. The difference between what you collect from customers and what you pay Avon is your earnings. Keep in mind that when you are ordering business tools and/or products for yourself, some or all of your commission will be helping to cover the cost of those products so while you may not see as much cash in hand at the end of the campaign, some of your earnings is in the form of products.

Got a question that’s not answered here?  Contact Me anytime and I’ll be happy to help

All information accurate as of 12/3/24. I do attempt to update regularly but it is possible I’ve missed something so if you find something that seems to be incorrect or out of date, please message me so I can either update it or clarify the information for you.

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Ultimate Makeup Guide

Makeup routines range from a quick mascara and lipstick all the way to a full face with all the bells and whistles. Whether you have a go-to look you wear every day or you like to change it up based on your mood or what’s on your plate for that day, Let’s take a look at all the steps you might like to add in your makeup routine and the products and tips that can help you get the perfect look and routine for you.

Visit Ultimate Makeup Guide

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Last Updated on December 3, 2024 by avonladychris


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Become an Avon Representative For a limited time sign up for $0

You already know and love beauty. Why not sell it?

  • Get all the digital tools you need.
  • Save 25% on your personal Beauty purchases
  • or earn 25% on your customer’s purchases.
  • Get 20% discount/earnings on Fashion and Home.
  • Plus bonuses based on your sales and/or team sales. 

Join My Team Today for Experienced Support


Thoughts on Beauty group on Facebook for Customers of Avon Representative Chris Arnold
click below to join

Join the Thoughts on Beauty group on Facebook to get sneak peeks at upcoming products, insider info and a bit of fun. Plus special VIP “private sale” offers.


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